TCAH Covid-19 Response

By March 19, 2020 January 29th, 2021 Uncategorized
Updated January 28th, 2021

Our COVID-19 Protocols

With the stay at home order in place in Ontario, we would like to inform you that we are still fully operational and will be able to schedule vaccines and surgical procedures. It may take longer than normal to schedule you in as we will be continuing to implement our  COVID-19 social distancing protocols. 

Calling the Clinic

When you call the clinic, you will be prompted to leave us a voicemail unless it's an emergency.
We are receiving an influx of calls and this will help us handle the increased call volume without affecting the quality of our service.

Appointments

When you arrive at the clinic for an appointment, please ensure your pet is secure, either on leash or inside a carrier.
We kindly ask that you make your way to the front door and ring the doorbell, located on the sign to the left of the stairs.
To help keep our team safe, we kindly ask that you wear a mask and wait on a designated paw print for someone to assist you.
A team member will confirm your cell phone number and bring your pet into the clinic for their appointment.
Please remain in your car and await a call from the veterinarian.
Payment will be collected over the phone with a credit card prior to a team member returning your pet to you at the back door. 

Order Pick Up

We kindly ask that you make your way to the front door and ring the doorbell, located on the sign to the left of the stairs.
To help keep our team safe, we kindly ask that you wear a mask and wait on a designated paw print for someone to assist you.
A team member will confirm your order and place in on the table for a contactless pick up.
By Dr. Brian Laing

Can I Get COVID-19 From My Pet?

In tough times like these, I’m reminded how fortunate we are to have our four- footed companions comfort us and lift our spirits.

We’ve been getting a lot of questions about COVID-19 and pets. Here are answers to some of the most commonly ask questions…

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