TCAH Covid-19 Response

By March 19, 2020 July 16th, 2021 Uncategorized
Updated July 19th, 2021

Our COVID-19 Protocols

Effective Friday, July 16th Ontario entered into Step 3 of the reopening plan. Town & Country Animal Hospital is pleased to inform you that we are still fully operational and will be able to schedule vaccines and surgical procedures. It may take longer than normal to schedule you in as we will be continuing to implement our  COVID-19 social distancing protocols. 

Calling the Clinic

When you call the clinic, you will be prompted to leave us a voicemail unless it's an emergency.
We are receiving an influx of calls and this will help us handle the increased call volume without affecting the quality of our service.

Appointments

When you arrive at the clinic for an appointment, please ensure your pet is secure, either on leash or inside a carrier.
We kindly ask that you make your way to the front door and ring the doorbell, located on the sign to the left of the stairs.
To help keep our team safe, we kindly ask that you wear a mask and wait on a designated paw print for someone to assist you.
A team member will confirm that you've completed our COVID screening questionnaire and take your temperature.
If the veterinarian is ready for you, you and your pet will be brought into an examine room. Due to social distancing guidelines, we can only accommodate one client per pet at this time. Please maintain 6 feet distance during your pet's appointment.
If the veterinarian is not ready for your pet's appointment, you will be given a pager and asked to waiting in your car or backyard. When the pager vibrates/rings please return to the front door for your pet's appointment.

Order Pick Up

We kindly ask that you make your way to the front door and ring the doorbell, located on the sign to the left of the stairs.
To help keep our team safe, we kindly ask that you wear a mask and wait on a designated paw print for someone to assist you.
A team member will confirm your order and place in on the table for a contactless pick up.
If you've arrived and have not called in your order ahead of time, a team member will provide you with a pager and ask you to return to your car and wait for the pager to vibrate/ring. When the pager vibrate/rings, please return to the front door to collect your order.
By Dr. Brian Laing

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In tough times like these, I’m reminded how fortunate we are to have our four- footed companions comfort us and lift our spirits.

We’ve been getting a lot of questions about COVID-19 and pets. Here are answers to some of the most commonly ask questions…

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